Privacy Policy

PROS Performance Wellness & Recovery provides wellness, recovery, and related services at 701 NW 5th Ave #1052, Fort Lauderdale, FL 33311. Questions about this policy or your information: info@pros-perform.com.

We may collect:

• Contact and scheduling. Name, email, phone number, and messages you send us through the site, phone, or third party booking tools.
• Visit and clinical context. Information you provide for care, intake, or billing, which may include health history, symptoms, treatment notes, insurance details, and payment information as permitted by law and our practices.
• Technical data. IP address, device or browser type, general location derived from IP, and site usage data collected through cookies or similar technologies where we use them.

We use the information above to:

• Schedule, confirm, and manage appointments
• Provide safe, appropriate care and follow up
• Process payments and work with insurers when applicable
• Respond to requests and communicate about your care
• Comply with law, professional standards, and recordkeeping
• Improve our website and understand aggregate usage trends

We do not sell your personal information. We may share information with:

• Service providers that help us run the practice (for example scheduling, payment processing, email, or hosting), under agreements that limit their use of the data
• Insurers or payers when you choose to use benefits or when required for claims
• Professional advisors or authorities when required by law or to protect rights, safety, or the integrity of our services

Where health information is involved, applicable privacy rules (including HIPAA, when it applies) may give you additional rights and protections beyond this general website policy. Ask us for our Notice of Privacy Practices if you are a patient.

We may use cookies or similar tools to keep the site working, remember preferences, or measure traffic. You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site function.

We keep information for as long as needed to provide services, meet legal and professional recordkeeping obligations, and resolve disputes. Retention periods vary by type of record and legal requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure; we encourage you to use strong passwords and caution when sharing sensitive details by email.

Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information, or to opt out of certain processing. California residents may have additional rights under the CCPA/CPRA. To exercise rights or ask questions, contact us at info@pros-perform.com. We may need to verify your request as permitted by law.

Our services and site are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will take appropriate steps.

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Material changes may be communicated through the site or other reasonable means. Continued use of the site after updates means you accept the revised policy.

PROS Performance Wellness & Recovery
701 NW 5th Ave #1052
Fort Lauderdale, FL 33311
Email: info@pros-perform.com